Privacy Policy
AW Business Consulting (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes how we collect, use, store, and protect information in connection with our website (awbusiness.ca) and mentorship services, in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
1. Who We Are
AW Business Consulting is a business mentorship and strategic advisory firm based in Ontario, Canada. For privacy-related inquiries, you may contact us at: info@awbusiness.ca
2. Information We Collect
We may collect the following categories of personal and business information:
- Contact information: name, email address, and any details you provide when completing our application or booking a discovery session via Calendly.
- Newsletter and marketing: email address when you subscribe to receive communications from us.
- Confidential business information: as part of the mentorship engagement, clients may share business plans, strategies, financial data (including revenues), staff and organizational structure, workflows, and other operational details. This information is treated with the highest level of confidentiality (see Section 6).
- Payment information: we do not currently process payments directly. When payment processing is introduced, it will be handled by a compliant third-party processor (such as Moneris). We will not store full credit card numbers or banking credentials on our servers.
- Website usage data: through analytics tools we may collect non-personally-identifiable data such as browser type, pages visited, and time on site.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and assess your application for mentorship services.
- Schedule and deliver discovery sessions and ongoing mentorship engagements.
- Send newsletters, strategic insights, and program updates (with your consent).
- Process payments for services rendered (via third-party processors).
- Improve our website and service offerings.
- Comply with legal obligations.
4. Legal Basis and Consent
We collect and process your personal information with your knowledge and consent. By submitting an application, booking a session, or subscribing to our newsletter, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time by contacting us at info@awbusiness.ca, subject to legal or contractual obligations.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers: third-party tools used to operate our business (e.g., Calendly for scheduling, email service providers for newsletters, payment processors). These providers are contractually required to protect your information.
- Legal requirements: if required by law, court order, or government authority.
6. Confidentiality of Client Business Information
All business information shared during the course of a mentorship engagement — including but not limited to business plans, strategies, financial figures, staff details, organizational structure, workflows, and revenues — is treated as strictly confidential. This information is used solely to provide advisory services to you and will not be disclosed to any third party without your explicit written consent. Separate confidentiality provisions are detailed in our client agreements.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Client business information is retained for the duration of the engagement and for a reasonable period thereafter in accordance with our client agreements. You may request deletion of your information at any time (see Section 9).
8. Data Security
We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights Under PIPEDA
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
- Request deletion of your personal information.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at info@awbusiness.ca.
10. Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve user experience and gather analytics data. You may disable cookies through your browser settings, though this may affect the functionality of certain site features.
11. Third-Party Links
Our website may contain links to third-party services (e.g., Calendly). We are not responsible for the privacy practices of those services and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or requests:
AW Business Consulting
Ontario, Canada
info@awbusiness.ca